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编辑:bet36体育    时间:2020-05-22   浏览:121

Intherecentmonths,wehavefacedunprecedentedchangesandchallengesasaresultoftheglobalCOVID-19healthsituation.Throughitall,thewell-beingandhealthofourguestsandassociateshastaken,andwillcontinuetotake,centralpriority.Aswebegintoadapttoanewnormal,wearecommittedtooperatingtothehighestlevelsofhealthandsafetyvigilance,providingyouwiththesafest,mostcomfortableandflexibleexperiencewhileenjoyingthehighstandardofserviceexpectedofRosewoodHotels&Resorts.

Guidedbylocalandinternationalhealthexperts,andincompliancewithourpartnersEcolabandDiversey,wehaveintroducedCommitmenttoCare,ournewglobalhealthandsafetyprogramthatwillofferheightenedstandardsforhygieneandcleanlinessatallRosewoodpropertiesaroundtheworld.Bycontinuouslyenhancingourstringenthealthandsafetyprotocols,wewouldliketopersonallyensurethewell-beingofeveryguest,visitorandassociate,fromthemomentareservationisconfirmedtillcheck-out.

Wehaveintroducedintensifiedhygieneandsafetymeasuresacrossallmajortouchpointsinouroperations,inaccordancewithguidelinesissuedbylocalhealthauthoritiesandtheWorldHealthOrganization(WHO)andtheCentersforDiseaseControlandPrevention(CDC).Thisincludestheincreasedcleaninganddisinfectingofcommontouchpoints,e.g.lobbyareas,publicbathroomsandelevators,andtheregularcleaningofallairfiltersandairconditioningsystems.Wealsocontinuetoexploreandtestnewtechnologytoelevateoursanitizationmethodssuchaselectrostaticsprayers,foggersandUVClight.Allguestsandassociateswill,uponreturningtoworkorenteringthehotel,berequiredtohavetheirtemperaturechecked,wherelegallyallowed.

bet36体育Ourpropertieswillofferalternativecheck-inandcheck-outoptions,contactlessin-roomdiningoptions,parkingandhousekeepingservicestailoredtoguests’needsandcomfort.Specializedcarekitswillbeprovidedtoallguestsincludingfacemasks,disinfectantwipesandhandsanitizer(gloveswillbeavailableuponrequest).Socialdistancingwillbeobservedthroughoutourhotels,withreducedcapacityinrelevantlocations,e.g.lobbyareas,elevators,dining,fitnessandspafacilities.

WehaveelevatedourrigorouscleaningproceduresforallguestroomsincompliancewithourpartnersEcolabandDiversey,andintroducedadditionalsafetymeasuressuchasavoidingback-to-backusageofroomstoallowfordeepersanitationpracticesandchangingofpillowprotectorsandmattresspadsbetweeneachguest.

bet36体育Thehealthandsafetyofourassociateshasbeenoftheutmostimportanceduringthesetimes.Wellnesschecksforallassociates,trainingonpersonalprotectiveequipmentandmandatorywearasperlocalguidelineswillbeconducted,includingtheintroductionofHealthandSafetyAmbassadors,toimplementandoverseeallnewpractices,proceduresandtrainings.

Allassociateswillundergomandatoryhealthandsafetytraining,includingenhancedcleaningprotocolsasguidedbyourpartnersatEcolabandDiverseyandpersonalhygienetraining,ensuringasafeworkingenvironmentatallRosewoodhotelsandresorts.

Thisepidemichasimpactedthelivesofmanyofourassociatesandourlocalcommunitiesinwhichweoperate.InresponsewelaunchedRosewoodRaiseinApril2020indedicationtotheirsteadfasteffortandsupport.ThiscomprehensiverelieffundallowsustoshowourappreciationtoourpeopleandthecommunitiesinwhichwearesituatedthathavebeenimpactedbytheCOVID-19outbreak.Formoreinformationonourreliefinitiatives,pleaseclickhere.

Wehavealsoupdatedourreservationandcancellationpolicytoprovideyouwithmoreflexibilityandpeaceofmindwhenbookingaccommodationsatourpropertiesglobally:FornewindividualreservationsbookedasofMarch14,2020forstaysthroughSeptember30,2020,wehaveimplementeda24-hourcancellationpolicywithnofees*.

AsRosewoodcloselymonitorstheglobalsituation,wewillcontinuetostayintouchandprovideyouwithupdatesastheybecomeavailable.Formoredetailedinformationregardingindividualpropertyupdatesandpolicies,pleaserefertoeachhotel’swebsite.Ifyouhaveanyquestions,pleasefeelfreetoreachouttoourCentralReservationsofficeat+18887673966.

Toll-FreeReservations(U.S.andCanada):T:888ROSEWOOD+18887673966InternationalDirectDial:T:+18175677562

Denmark:80051692France:0805542627Germany:08007243515GreatBritain:08009170892Italy:00800969730NorthernIreland:0080087673966Portugal:0080087673966SaudiArabia:8008656042Spain:900822526Sweden:0080087673966Switzerland:0800000674UnitedArabEmirates:8000650601

China:4001204880Australia:1800215283HongKongSAR:800960173Indonesia:0018030175093Japan:0120914266Singapore:8001865066

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